Shipping Policy
Delivery Time Frame
Q: When will my order be dispatched?
A: In-stock items are typically processed and dispatched within one working day.
Please note that during busy periods, such as public holidays, there may be a slight delay of 1–2 working days due to high order volumes. Additionally, open-box and refurbished items require additional testing prior to dispatch, which may result in a longer processing time.
If you require your order urgently, please contact our Customer Service team at customerservice@hifiman.com for an estimated handling time.
- Back-orders: If the item you've selected is currently out of stock, we will notify you via a follow-up email with an estimated dispatch date.
- Multiple shipments: Your order may be fulfilled from multiple locations, and items may arrive separately. You will not be charged any additional shipping fees in such cases.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on the dispatch date and your shipping destination. For a more accurate estimate, feel free to contact our Customer Service team at customerservice@hifiman.com.
Warehouses
Q: Where will my order be shipped from?
A: Orders are dispatched from our UK-based warehouses. If you wish to confirm stock availability before placing your order, please email us at customerservice@hifiman.com.
Shipping Methods
Q: Which courier services do you use?
A: We use a variety of trusted carriers, including Royal Mail, UPS, Parcelforce, and DPD, depending on your location and the availability of services.
If you have a preferred carrier, please contact us in advance at customerservice@hifiman.com and we will do our best to accommodate your request.
Other Delivery FAQs
Q: What if I no longer want the item when it arrives? Can I refuse the delivery?
A: To avoid delays in processing your refund, we kindly ask you to accept the delivery and then contact us to initiate a return authorisation (RMA).
Please note:
Refusing delivery may result in high return shipping costs and extended return times, for which the recipient will be held responsible.
Q: What should I do if I receive a damaged item?
A: If your item arrives damaged, please retain all original packaging, including the box and contents, and contact our Customer Service team as soon as possible at customerservice@hifiman.com. We will be happy to assist you with a resolution.